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Customer Testimonials

At Duck Electrical, we believe that our customers' voices speak volumes. Read on to discover why homes and businesses in York and north Yorkshire trust our friendly, professional family electricians for all their electrical needs. We're dedicated to providing exceptional service and ensuring complete satisfaction, every time.

 

Catherine, York

Review left on 12 Jan 2025

New consumer unit, oven check, garage rewire

Really professional, friendly and helpful throughout. They did a great job installing a new consumer unit despite the existing unit being in a really difficult to access position. They also rewired the garage and quickly came up with the best plan for the positioning of lighting/switch/sockets as I hadn't thought about it. I was very at ease with them being in the house. They were also great with my very friendly dog. Would book Duck Electrical again without hesitation.

 

Johnny, York

Review left on 16 Aug 2024

Outdoor Socket

Have used Duck electrical a number of times now since this job. Every time has been a breeze! Attend when they say they will, answer all of my questions with ease, upfront with cost and never any unexpected issues. Quality of finish is always a 10/10. I certainly don't need My Builder for electrical problems anymore!
 

Michelle, York

Review left on 15 Jun 2024

 

Advice about electrics in an old house

Excellent service from the team, advice given upfront and honest. A full house rewire was recommended for us and so we hired Duck Electrical for the task. Brilliantly planned out and installed new outlets and lighting throughout our two bedroom terrace. Highly recommended them!! Thank you so much

 

 

 

What do customers praise most about our electrical services?

Our customers frequently commend our promptness, professionalism, and attention to detail. They appreciate that we take the time to explain the work needed and provide transparent pricing. Many also highlight our friendly and approachable demeanor, making them feel comfortable throughout the entire process.

Can you share a story of a time you went above and beyond for a customer?

We once had a customer whose home experienced a complete power outage late on a Friday night. Knowing they had a young family and relied on medical equipment, we immediately rearranged our schedules to get their power restored as quickly as possible. We worked tirelessly, even sourcing a rare part, to ensure their safety and comfort. The heartfelt gratitude we received was incredibly rewarding.

In your own words, what makes Duck Electrical stand out from other electricians?

As a family-run business based in York we combine the expertise of qualified electricians with a genuine commitment to customer care. We treat every home as if it were our own, ensuring quality workmanship, clear communication, and a personal touch. We're not just electricians; we're your neighbours dedicated to keeping your home safe and powered.

"Duck Electrical provided exceptional service. They were punctual, professional, and completed the job efficiently. I highly recommend them!"

Sarah Miller

How do we ensure customer satisfaction with every job?

At Duck Electrical, customer satisfaction is our top priority. We achieve this through clear communication, meticulous attention to detail, and a commitment to using only the highest quality materials. We also offer a satisfaction guarantee – if you're not completely happy with our work, we'll do everything we can to make it right.